About us

The Association of Business Service Leaders (ABSL) is a leading organization representing business services in CEE.

In 2020 the ABSL International was set up, and ABSL Switzerland was founded.

ABSL International represents more than 200 major organisations and sets the standards and directions for growth in the industry, and represents over 750,000 people across CEE. Since 2009, we have provided inspiration, supported best practices, and offered our members and partners opportunities to share their knowledge, ideas and experience.

ABSL brings together shared service centers (SSCs), business process outsourcing (BPO), information technology outsourcing (ITO) and Research & Development (R&D) centers. Our members include names such as Accenture, Amazon, Arvato, Capgemini, Carlsberg, Goldman Sachs, Google, Hewlett Packard Enterprise, IBM, Infosys, JLL, Kimberly Clark, Luxoft, MAN, Nokia, Procter&Gamble, PwC, Shell, Toyota and UBS.

Check out some of our Events

Every year, ABSL organizes more than 100 meetings, training and workshops to encourage companies to share their knowledge and experiences, inspire one another and build relationships with industry representatives and decision-makers. 

Our events address a wide array of industry-relevant topics from domain-specific knowledge sharing sessions to global economic and industry trends presented during the ABSL Annual Conference that each year hosts more than 1000 participants from all over the world.

Our reports

ABSL’s publications are the most valuable source of information about the sector and the directions for its growth.

ABSL’s studies provide in-depth descriptions of the industry, both on a national and regional level, and are widely used by member companies, local governments and journalists. For potential investors, ABSL reports are the primary source of knowledge about the investment climate, which they use in making forecasts when planning the location of their activities. An example of the report from our Partners in Poland, can be found in our @Publications section. Going forward, ABSL Switzerland will support the Swiss members with the input from CEE partners as well as providing an update on the outsourcing climate in Switzerland.

ABSL International

ABSL in Europe now comprises of five sister organizations operating in Bosnia and Herzegovina, the Czech Republic, Latvia, Poland, Romania and Switzerland. The purpose of ABSL’s international cooperation is to inspire the community of companies in the sector to constantly strive for excellence, and to promote the continued growth and strengthening of the sector’s standing in the region.

The rapidly growing business services sector in Central and Eastern Europe now employs over 750,000 people. As a result of robust international cooperation, we are able to learn and benefit from the experience of companies across the region, accelerating the industry’s growth and effectively addressing the challenges it faces. As the largest organization representing the sector in the region, ABSL strives to promote innovative companies and support new investments that will help the industry grow on an entirely different level.



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